Open 24 hours · Water, fire, mold, sewage & biohazard cleanup · North Bay & East Bay (844) 623-3946 info@restorex.biz
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Open 24 hours, every day

Emergency Water Damage Restoration for Bay Area Homes and Businesses

Burst pipe, leaking water heater, an overflow from the unit upstairs or storm water in the crawlspace? We get the water out, dry what’s wet and repair what had to come out.

Call (844) 623-3946
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  • Open 24 hours

Takes about 20 seconds.

Water damage

What happens during water damage restoration?

First the source is stopped and standing water is extracted. Then moisture meters map how far the water traveled into walls, cabinets and subfloors. Materials that can’t be dried come out, the rest is dried with dehumidifiers and air movers, and readings are taken until everything is back to dry. Repairs come last.

  • Burst and broken supply lines
  • Water heater leaks
  • Dishwasher and washing machine overflows
  • Toilet and shower leaks
  • Leaks from the unit upstairs
  • Slow leaks under sinks
  • Storm water in crawlspaces
  • Wet hardwood, laminate and carpet
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Call (844) 623-3946
Dehumidifier and air mover drying a narrow hallway with containment taped at the doorway
Petaluma & Hayward crewsNorth Bay · East Bay

Good to know

How do you know when a wet wall is actually dry?

We don’t judge it by touch. A moisture meter reads the drywall, studs and subfloor, and we compare those numbers with dry material elsewhere in the same house. Equipment stays until the wet areas match that baseline, because closing up a wall with water still inside it is how mold gets started.

Water coming in right now?

  1. Shut the main water valve or the valve at the fixture.
  2. Keep away from water near outlets, cords or light fixtures.
  3. In a condo or apartment, tell the manager so the unit above gets checked.
  4. Lift rugs, electronics and furniture legs off the wet floor.
  5. Take photos before anything is moved, then call (844) 623-3946.
Tile floor of a sink cabinet with dark water staining along the back wall under the drain
Garage with two water heaters, a wet concrete floor and a shop vacuum after a leak
Bathroom wall cut open beside a glass shower to dry the wet insulation, with a dehumidifier on the floor
Chrome sink drain over a water-stained cabinet floor from a slow leak

The rules

Does homeowners insurance cover water damage in California?

Some of it. The California Department of Insurance says homeowners policies don’t cover flood damage, which takes a separate flood policy, but they do cover other kinds of water damage, like a burst pipe. Damage from a slow leak over a long time is treated differently. Your insurer decides, so report the loss right away.

24–48 hrsEPA’s window for drying wet materials before mold starts

The state’s claims guide tells homeowners to make reasonable temporary repairs to stop more damage, keep the receipts, and hold off on extensive permanent repairs until the adjuster has seen the loss. It also warns about contractors who push big spending on temporary work. CDI claims guide. Negotiating a settlement for you is a licensed public adjuster’s job under California law, so we stick to documenting the damage and the scope. Insurance Code §15007.

Our process

From the first call to dry walls

  1. Stop & extractSource shut off, standing water pumped and vacuumed out.
  2. MeasureMoisture readings map the wet walls, cabinets and floors.
  3. RemoveRuined drywall, insulation, pad and flooring come out.
  4. DryDehumidifiers and air movers run until readings reach dry.
  5. RepairDrywall, floors and finishes go back in under our license.

From a customer

What do customers notice on a water job?

The communication, more than the equipment. Reviewers write that the process was explained before anything was done, that the timelines held, and that someone was always reachable by phone. One described Laura arriving with a moisture meter, checking every wall and floor before a single piece came out.

“Their process was clearly explained, and they met every timeline set.”
Allan L.Google review

FAQ

Water Damage Questions

Within a day or two. The EPA advises drying water-damaged areas and items within 24 to 48 hours to prevent mold growth, and starting early usually means more drywall, cabinets and flooring can stay. Read the EPA guide.

No. Drywall wet with clean water and dried quickly can often stay in place. Drywall soaked by sewage or dirty floodwater, or left wet for days, is cut out above the wet line so the framing and insulation behind it can dry.

Hardwood that’s cupped but still tight to the subfloor can sometimes be dried in place and refinished. Laminate swells at the seams and rarely recovers once it’s soaked, so it usually comes up, which also lets the subfloor underneath dry out.

Let the building manager or HOA know right away so the source gets found and shut off. Your unit still needs moisture readings in the ceiling, walls and floor, because water spreads sideways. We can work in both units and keep notes and photos for everyone involved.

Usually a few days, depending on what got wet and how long it stayed that way. Hardwood, plaster and thick framing take longer than drywall. We check readings on each visit and pull equipment as each area reaches the dry baseline.

Service area

Where do we handle water damage calls?

Crews go out from two offices. Petaluma covers Sonoma, Marin, Napa and Solano counties, and Hayward covers the East Bay, from Fremont and Oakland to Walnut Creek, plus San Francisco, the Peninsula and the South Bay. Call (844) 623-3946 with your address and we’ll send whichever office is closer.

Talk to RestoreX

Water still spreading? Let's stop it.

Call (844) 623-3946. Tell us where the water is coming from and how long it’s been wet, and we’ll tell you what happens next.

(844) 623-3946

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